Naked Pear Shipping Policy

 

We want your order to reach you safely and as quickly as possible.

Order processing and handling times

Most Naked Pear orders are processed within 1–3 business days (excluding weekends and public holidays) after your order confirmation is received.

Some pieces are held at offsite locations or warehouses and may require additional handling time. In these cases, processing can take up to 10 business days. If you would like to confirm availability or handling time before purchasing, please contact us at support@nakedpear.com.au.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

Australian shipping

We offer free standard shipping within Australia.

Express shipping is available at an additional cost. Available shipping options and charges will be displayed at checkout. If you require an alternative courier service, please contact us for a postage quote at support@nakedpear.com.au.

International shipping

Naked Pear ships internationally to most destinations. Available shipping options and charges are calculated and displayed at checkout.

International orders may be subject to customs duties, import taxes or other charges imposed by the destination country. Where these charges are not included at checkout, they are the responsibility of the customer.

United States:

Parcels are delivered LDP - Landed Duties Paid, so no additional payment is required from the customer.

How do I track my order?

Once your order ships, you will receive an email with your tracking details. Please allow some time after dispatch for tracking information to become active.

If you have any concerns about your delivery's progress, please contact us at support@nakedpear.com.au with your name and order number, and we'll be happy to assist.

Returns, refunds and exchanges

We handle returns in accordance with our Refund Policy. Please refer to the Refund Policy for full information regarding eligibility, timeframes and return conditions.

If your order arrives damaged or there is an issue with your delivery, please contact us as soon as possible at support@nakedpear.com.au with your order number and relevant photographs so we can assist.

For any other shipping questions, please contact support@nakedpear.com.au.