Refund policy

Returns & Refunds

We hope you love your Naked Pear purchase. If something isn't quite right, we accept eligible change-of-mind returns requested within 14 days of delivery.

Change-of-mind returns

To be eligible for a change-of-mind return, your item must be unworn, unused and in the same condition in which you received it, with all original tags attached and original packaging included.

To request a return, please contact support@nakedpear.com.au within 14 days of delivery, including your order number and reason for return. Please do not send an item back before contacting us, as unauthorised returns may not be accepted.

Once your return has been approved, we will provide return instructions.

Return postage for change-of-mind returns is the responsibility of the customer. Original shipping charges, where applicable, are non-refundable.

Sale & Final Sale Items

Selected heavily reduced or clearance items may be marked Final Sale and are not eligible for change-of-mind returns. Where an item is Final Sale, this will be identified at the time of purchase.

Sale items that are not marked Final Sale may be returned in accordance with our standard change-of-mind return policy above.

This does not affect your rights under the Australian Consumer Law in relation to faulty, defective or incorrectly described goods.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives and contact us as soon as possible if an item is damaged, faulty or you have received an incorrect item. Please email support@nakedpear.com.au with your order number, a description of the issue and, where appropriate, photographs so that we can assist you.

Your rights in relation to faulty or defective goods are protected by the Australian Consumer Law and are not limited by our 14-day change-of-mind return period.

Exchanges

If you would like a different size or item, please contact us at support@nakedpear.com.au. Exchanges are subject to availability.

For change-of-mind exchanges, return postage is the responsibility of the customer.

Refunds

Once your return has been received and inspected, we will let you know whether it has been approved. Please allow up to 5 business days to process the refund. 

Approved refunds will be issued to your original payment method. Please allow additional time for your bank or card provider to process the refund after it has been issued.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law.